Refund Policy: 30-Day Satisfaction Guarantee

The Golden Promise: 30-Day Satisfaction Guarantee

We stand behind every Golden Beauty product. If you are not completely happy with your purchase, contact us within 30 days of delivery and we will make it right, even if the product has been opened and used.

How to request a refund

  1. Email support@goldenbeautyskincare.com within 30 days of your delivery date with your order number and a short note on why the product wasn't right for you.
  2. We will reply within 1–2 business days with return instructions.
  3. Once we receive your return, we will issue a refund to your original payment method within 5 business days. Depending on your bank, it may take a few additional days to appear on your statement.

Details

  • The guarantee applies to purchases made directly at goldenbeautyskincare.com.
  • The Golden Collection Set may be returned in full or in part. Partial returns are refunded based on each product's share of the set price.
  • The satisfaction guarantee is limited to one refund per product per customer.
  • Items received as free gifts or promotional samples are not eligible for refund.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement at no cost to you.

Questions

Contact us anytime at support@goldenbeautyskincare.com.